Refunds, statutory consumer rights, and digital-content withdrawals on SampleVault.
Last updated: September 2, 2026
SampleVault is the Buyer’s contracting party and licensor. Digital products and licences are normally made available immediately after confirmed payment. This policy explains voluntary refunds and does not limit mandatory withdrawal, defect, or other consumer rights.
A change of mind alone generally does not create a voluntary refund entitlement after immediate digital delivery. Mandatory statutory rights and any right of withdrawal that has not validly expired remain unaffected.
Whether a refund, remedy, or withdrawal is available depends on the specific contract, delivery state, checkout consents, and applicable law.
Beat licenses (Exclusive, Lease) and Melody Loops.
Refundable
Non-refundable
Premium sample packs and loops.
Refundable
Non-refundable
If you are a consumer in the European Union, you acknowledge that by purchasing digital content on SampleVault, you give your express consent to begin the performance of the contract immediately.
The right of withdrawal expires only where performance has begun after your prior express consent and you acknowledged that the right is lost when performance begins, subject to the applicable statutory requirements.
Checkout requests these two declarations separately and records them with the order. You can submit a withdrawal at any time through the “Withdraw from contract” function; receipt does not itself decide legal eligibility.
A chargeback is a dispute filed with your bank. We strongly prefer resolving any billing concerns directly at support@samplevault.cc.
If a chargeback is filed, access to the disputed content and related licence may be suspended while the payment provider reviews the case. Relevant transaction and delivery records may be submitted where lawful.
Deliberately abusive payment disputes may result in proportionate account restrictions after review; legitimate statutory claims remain unaffected.
For a technical defect or billing issue, please contact support@samplevault.cc with:
We will investigate technical defects and provide a replacement or fix if the product is found to be faulty.
We first investigate technical defects and provide the remedy required by law. A voluntary refund may also be offered where a file is technically corrupt or missing promised components and no functional replacement can be provided. Statutory rights remain unaffected.
A voluntary refund is generally unavailable for a change of mind after immediate delivery. Statutory defect rights and any withdrawal right that has not validly expired remain unaffected.
If a file is corrupt or missing stems, contact us. We will provide a fix or replacement. If we can't fix it, we will issue a refund.
We do not offer swaps or refunds for accidental purchases. Please preview beats carefully before buying.
For technical support or billing questions, please contact:
